Health Hub Teams - Terms & Conditions

  1. These Terms and Conditions
    1. These are the terms and conditions on which we supply subscription services (Services) to you.
    2. Please read these terms carefully before you submit your order for Services to us. These terms tell you who we are, how we will provide Services to you, how you and we may change, renew or end your subscription, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information About Us and How to Contact Us
    1. We are Global Health Tests Limited a company registered in England and Wales. Our company registration number is 11768987 and our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Our registered VAT number is GB 319 9826 56.
    2. You can contact us in the following ways:
      1. Telephone: 01604 624 300 ;
      2. Email: tc@thehealthhub.com; or
      3. Post: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
    3. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. When we use the words "writing" or "written" in these terms, this includes emails.
  3. Our Contract With You
    1. The available programmes from time to time will be set out on our website.
    2. Our acceptance of your order for Services will take place when we email you to accept it, at which point a contract will come into existence between you and us. Once we have accepted your order, we will be under a legal duty to supply Services that are in conformity with the contract we have entered into with you.
    3. You may not submit an order for Services unless you are at least 18 years of age and have capacity to enter into a legally binding contract with us.
    4. If we are unable to accept your order for Services, we will inform you of this and will not charge you for Services.
    5. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
    6. We do not accept orders to supply Services to persons located outside the UK.
  4. Important Information about the Services
    1. If you have any health or medical concerns you must consult with a registered medical practitioner in respect of those.
    2. It is essential that anyone considering changing their diet or introducing food supplements into their diet must consult a registered medical practitioner in the first instance.
    3. If you are already undergoing any form of medical treatment then you should inform the medical practitioner who is overseeing that treatment about your subscription to receive the Services.
    4. Our nutritionists do not and will not provide medical advice given that they are not medically qualified. Advice given by nutritionists should therefore not be construed as medical advice or any diagnosis.
    5. The Services are not intended for and we will not provide them to anyone who:
      1. is under the age of 18;
      2. is pregnant;
      3. has recently given birth; or
      4. suffers from certain medical conditions unless provided with specific confirmation from your doctor that it is safe and appropriate for us do so.
    6. We will ask you for full disclosure of all matters detailed in clause 4.5 and you must accurately and fully disclose the same.
    7. The purpose of our blood screening service is to provide you with a convenient, quick and confidential means to get a picture of your overall health and vitality and to help the nutritionist assigned to you to understand how your body is currently responding to food. However, our test results are indicative and are not intended as medical advice of any kind, and should not be or considered as a diagnosis or used as a basis on which to take medication, without first consulting a registered medical practitioner.
    8. If we tell you that a blood screening you have undertaken has indicated a possible red flag result, you must arrange to see your general practitioner or other registered medical practitioner for further investigation and/or consultation. We will make available to you a summary of your results in report form so that you can print them off and take them with you to see your general practitioner or other registered medical practitioner.
    9. If we give you information based on your blood screening results which gives an insight into our assessment of your risk of developing cardiovascular disease through high sensitivity C-reactive protein (CRP-hs) or your risk of developing type 2 diabetes, you must treat this insight as indicative only and you must consult a registered medical practitioner if you have any concerns or if you have a history of such conditions in your family.
    10. 100% accuracy of all blood screening test results cannot be guaranteed.
    11. If you think you may have a medical emergency, call your doctor or the emergency services immediately.
  5. Services
    1. By ordering the Services and paying any recurring monthly subscription fees to keep your subscription active, you will receive a range of benefits and features as part of the programme you select, details of which are set out on our website.
    2. We will supply the Services to you until your subscription expires or you end your subscription as described in clause 12 or we end your subscription by written notice to you as described in clause 13.
    3. Your subscription will be for an initial period of 3 months but your subscription will automatically renew for a period of 12 months at the end of the initial 3 month period and at the end of each subsequent 12 month renewal period unless you tell us not to proceed with the automatic renewal.
    4. We will contact you before the initial 3 month subscription term ends and before each subsequent 12 month subscription term ends to remind you that we will automatically renew your subscription unless you tell us otherwise. If you do not contact us, your subscription will automatically renew. We will contact you to arrange the ongoing payment of your subscription fees before the automatic renewal takes place. If you paid for the previous subscription term by direct debit then we will continue to take your subscription payments on a monthly basis by direct debit after the automatic renewal date.
    5. We may change the price of Services at the end of the initial 3 month subscription term and on an annual basis thereafter.
    6. When your subscription automatically renews, you will be entitled to the Cooling-Off Period referred to in clause 12. The Cooling-Off Period will run from the date your subscription automatically renews. After the Cooling-Off Period, your cancellation rights will be as set out in clauses 12.5 and 12.6, subject to clause 12.2.
    7. Once we have accepted your order and you have made or arranged payment in accordance with clause 8.4 or 8.5 (as the case may be), your access to the benefits and features forming part of your chosen programme will become available to you. If you are setting up a direct debit arrangement then your access to the benefits and features forming part of your chosen subscription programme will become available to you when your direct debit application has been accepted at which time we will activate your subscription.
    8. You must keep your details up to date at all times by updating them in the “My Profile” area on our website.
    9. When your Services have been activated, we recommend that you complete your profile section on the dashboard with accurate information about your symptoms, health, medical conditions, medications, stress, diet and lifestyle. This will help our nutritionists to provide tailored advice. You will not be under any obligation to provide medical information to us though this may impair the ability of our nutritionists to provide appropriately tailored advice.
  6. Consultations
    1. If you cancel a consultation within 12 hours of the booked consultation time without a good reason or you do not attend a booked consultation without a good reason, you will not be permitted to re-book that consultation and you will lose that consultation.
    2. You will need to ensure that you have a good internet connection for the purpose of consultations.

      During the initial 3 month subscription period

    3. As part of the Services you will be entitled to the following virtual consultations with a nutritional therapist during the initial 3 month subscription term:
      1. 1 x 50 minute initial consultation; and
      2. 2 x 20 minute consultations.
    4. You must book your initial 50 minute consultation within 30 days of your Services subscription being activated.
    5. If you have not used the 2 x 20 minute consultations before the end of the initial 3 month subscription term then you will lose them. Consultations cannot be rolled over into any subsequent 12 month subscription period.

      During any subsequent 12 month subscription period

    6. As part of the Services you will be entitled to 1 x 50 minute virtual consultation with a nutritional therapist per month during any subsequent 12 month subscription term if that is stated to be included within the package selected. If you have not used the 1 x 50 minute consultation before the end of each month then you will lose it. Consultations cannot be rolled over into subsequent months.
  7. Blood Screening
    1. As part of the Services you will be entitled to a blood screening test during the initial 3 month subscription term.
    2. The purpose of our blood screening service is to provide you with a convenient, quick and confidential means to get a picture of your overall health and vitality and to help the nutritionist assigned to you to understand how your body is currently responding to food. Our blood screening test uses 36 key blood markers which provide a wealth of insight into your body’s functional health. If you opt to undergo the blood screening, we will use your blood screening results to examine your blood health, your liver and kidney function, your cholesterol levels, your risk of developing cardiovascular disease through high sensitivity C-reactive protein (CRP-hs), your risk of developing type 2 diabetes as well as your levels of iron, vitamin B12 and vitamin D.
    3. It is your choice whether to opt to have the blood screening and it is not mandatory.
    4. Once we have accepted your order, we will send you an email to let you know how the blood screening will be carried out and what will be required from you. We will also let you know how long we expect it to take us to provide your test results following receipt of your sample.
    5. Any samples you provide to us must be your own.
    6. Any samples you send to us must be sent to the address notified to you. We recommend utilising a traceable delivery service such as a recorded or signed-for delivery method.
    7. We will provide your test results via the dashboard and we will send an email to the email address you give us to let you know when your test results become available.
  8. Price and Payment
    1. The price of the available programmes (which includes VAT) will be indicated on our website and on the order pages when you place your order.
    2. If the rate of VAT changes between your order date and the date we start supplying the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.
    3. We accept payment by credit or debit card and payments will be facilitated by Stripe.
    4. You must pay for your initial 3 month subscription in full at the time you place your order.
    5. You must pay for your subsequent 12 month subscription(s) by setting up a direct debit arrangement for your monthly instalments.
    6. If you do not pay us for the Services when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Services. We will not suspend the Services where you dispute the unpaid invoice in good faith. We will not charge you for the Services during the period for which they are suspended. As well as suspending the Services we may also charge you interest on your overdue payments.
    7. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of the Bank of England from time to time. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    8. If you think an invoice you have received from us is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  9. Delays

      If our supply of the Services is delayed by an event outside our reasonable control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your subscription and receive a refund for any period of time when you have paid for Services but not received them or not had the ability to receive them. Such refund will be that proportion of any fee you have prepaid, which the period from the end of your subscription to the end of the period for which you have prepaid bears to the entire period to which such prepayment relates.

  10. Your Rights to Make Changes

      If you wish to change to the subscription programme you have ordered, please contact us. We will let you know if such change is possible. If it is possible we will let you know about any variation in the price of the subscription or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end your subscription (see clause 12).

  11. Our Rights to Make Changes and/or Suspend the Services
    1. We may change the subscription programmes to:
      1. change the benefits and features that apply to each subscription programme from time to time;
      2. reflect changes in relevant laws and regulatory requirements; and
      3. implement minor technical adjustments and improvements.
    2. We will use reasonable endeavours to ensure that changes made in accordance with clause 11.1 will be published on our website.
    3. We may update and alter any digital content made available to you forming part of the subscription programme you have selected from time to time, provided that the digital content will always be relevant to the categories of persons who have subscribed to receive Services.
    4. We may introduce different categories of subscription programmes from time to time. It is your responsibility to ensure that you have the most appropriate subscription programme to suit your needs at any time.
    5. We may re-brand or re-name subscription programmes from time to time.
    6. We may have to suspend the supply of Services to:
      1. deal with technical problems or make minor technical changes;
      2. update the Services to reflect changes in relevant laws and regulatory requirements;
      3. make changes to the Services as requested by you or notified by us to you (see clause 11).
    7. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. If we have to suspend the Services for longer than 1 month in any 12 month period we will adjust the price so that you do not pay for Services while they are suspended. You may contact us to end your subscription if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the Services in respect of the period after you end your subscription.
  12. Your Rights to End Your Subscription
    1. To end your subscription or if you have any concerns you would like to discuss with us relating to the Services, please let us contact us using one of the methods detailed in clause 2.2.
    2. These terms will not affect your statutory rights.
    3. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your subscription, for any reason, within 14 days of the date of your subscription starting (Cooling-off Period).
    4. If you wish to exercise your right to change your mind, you have 14 days after the day we email you to confirm we accept your order for Services to do so. If you cancel after we have made the Services available to you or after you have used a benefit or feature associated with the Services, you must pay us for the time during which your subscription was valid up until the time you tell us that you have changed your mind. We may therefore deduct from any refund due to you an amount for the supply of the Services for the period for which they were made available to you, ending with the time when you told us you had changed your mind. The amount will be in proportion to the period of time during which the Services were available to you, in comparison with the full coverage of the subscription term.
    5. If you are ending a contract for a reason set out at clauses 12.5.1 to 12.5.5 below your subscription will end immediately when you notify us that you wish to end it. We will refund you in full for any period during the subscription term during which have Services not been made available to you and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming significant change to the Services or these terms which you do not agree to;
      2. we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the Services may be significantly delayed because of events outside our reasonable control;
      4. we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
      5. you have a legal right to end your subscription because of something we have done wrong.
    6. After the Cooling-off Period has expired, you may cancel your subscription for any reason provided that you give us 90 days’ notice in writing.
      1. If you paid for Services in advance then we will refund you for the remainder of the subscription term after the 90 day period.
      2. If you pay for Services by direct debit, then we will not take any further direct debit payments from you after the 90 day notice period. However, we will not refund you for any payments already made and you will still have to make payments during the 90 day notice period.
    7. If you are due a refund under these terms, we will refund you by the method you used for payment.
    8. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind in accordance with clause 12.4 then your refund will be made within 14 days of your telling us you have changed your mind.
  13. Our Rights to End Your Subscription
    1. We may end your subscription at any time by writing to you if:
      1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      2. you refuse or neglect to comply with any of our reasonable and lawful directions in connection with your receipt of the Services; or
      3. you breach any of your obligations contained in these terms.
    2. If we end your subscription in the situations set out in clause 13.1 we will refund any money you have paid in advance for Services we have not made available to you but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    3. We will write to you to let you know if we are going to stop providing the Services. We will refund any sums you have paid in advance for Services which will not be made available to you and willnot take any subsequent recurring monthly subscription fees.
  14. At the End of Your Subscription

      When your subscription ends for whatever reason, you will lose access to your dashboard save that you will be permitted access to the member/profile area for 7 days after your subscription ends during which period you may log on to download the information contained within your dashboard.

  15. Our Responsibility for Loss or Damage Suffered By You
    1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract between us was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
      1. death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
      2. fraud or fraudulent misrepresentation;
      3. breach of your legal rights in relation to the Services; and
      4. defective products under the Consumer Protection Act 1987.
    3. If defective digital content which we have made available to you as part of the Services damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage subject to proof of causation or pay you reasonable compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow instructions or to have in place the minimum system requirements advised by us or the relevant third party supplier of the digital content in question.
    4. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    5. Our liability to you in connection with our supply of Services in accordance with these terms will be limited to the total amount paid by you by way of subscription fees in the year in which the breach(es) occurred.
  16. How We May Use Your Personal Information

      We will only use your personal information as set out in our Privacy Policy which can be found here: https://checkmybodyhealth.co.uk/privacy-policy.

  17. Other Important Terms
    1. We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation.
    2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to make the Services available to you, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts. If you live in the Republic of Ireland you can bring legal proceedings in respect of the Services in either the Irish or the English courts.
    7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. Please contact us for details. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To:

Global Health Tests Limited

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

I, ………………………………………….., (print name) hereby give notice that I cancel my contract for the supply of Services.

Ordered on ………………………..

Membership number ………………………..

Address of consumer ………………………..

Signature of consumer ………………………..

Date ………………………..