Health Hub Teams - Terms & Conditions
These Terms and Conditions
These are the terms and conditions on which we supply subscription
services (Services) to you.
Please read these terms carefully before you submit your order for
Services to us. These terms tell you who we are, how we will provide
Services to you, how you and we may change, renew or end your
subscription, what to do if there is a problem and other important
information. If you think that there is a mistake in these terms,
please contact us to discuss.
Information About Us and How to Contact Us
We are Global Health Tests Limited a company registered in England
and Wales. Our company registration number is 11768987 and our
registered office is at 71-75 Shelton Street, Covent Garden, London,
United Kingdom, WC2H 9JQ. Our registered VAT number is GB 319 9826
You can contact us in the following ways:
Telephone: 01604 624 300 ;
Email: email@example.com; or
Post: 71-75 Shelton Street, Covent Garden, London, United
Kingdom, WC2H 9JQ.
If we have to contact you, we will do so by telephone or by writing
to you at the email address or postal address you provided to us in
When we use the words "writing" or "written" in these
terms, this includes emails.
Our Contract With You
The available programmes from time to time will be set out on our
Our acceptance of your order for Services will take place when we
email you to accept it, at which point a contract will come into
existence between you and us. Once we have accepted your order, we
will be under a legal duty to supply Services that are in conformity
with the contract we have entered into with you.
You may not submit an order for Services unless you are at least 18
years of age and have capacity to enter into a legally binding
contract with us.
If we are unable to accept your order for Services, we will inform
you of this and will not charge you for Services.
We will assign an order number to your order and tell you what it is
when we accept your order. It will help us if you can tell us the
order number whenever you contact us about your order.
We do not accept orders to supply Services to persons located outside
Important Information about the Services
If you have any health or medical concerns you must consult with a
registered medical practitioner in respect of those.
It is essential that anyone considering changing their diet or
introducing food supplements into their diet must consult a registered
medical practitioner in the first instance.
If you are already undergoing any form of medical treatment then you
should inform the medical practitioner who is overseeing that
treatment about your subscription to receive the Services.
Our nutritionists do not and will not provide medical advice given
that they are not medically qualified. Advice given by nutritionists
should therefore not be construed as medical advice or any diagnosis.
The Services are not intended for and we will not provide them to
- is under the age of 18;
- is pregnant;
has recently given birth; or
suffers from certain medical conditions unless provided with
specific confirmation from your doctor that it is safe and
appropriate for us do so.
We will ask you for full disclosure of all matters detailed in clause
4.5 and you must accurately and fully disclose the same.
The purpose of our blood screening service is to provide you with a
convenient, quick and confidential means to get a picture of your
overall health and vitality and to help the nutritionist assigned to
you to understand how your body is currently responding to food.
However, our test results are indicative and are not intended as
medical advice of any kind, and should not be or considered as a
diagnosis or used as a basis on which to take medication, without
first consulting a registered medical practitioner.
If we tell you that a blood screening you have undertaken has
indicated a possible red flag result, you must arrange to see your
general practitioner or other registered medical practitioner for
further investigation and/or consultation. We will make available to
you a summary of your results in report form so that you can print
them off and take them with you to see your general practitioner or
other registered medical practitioner.
If we give you information based on your blood screening results
which gives an insight into our assessment of your risk of developing
cardiovascular disease through high sensitivity C-reactive protein
(CRP-hs) or your risk of developing type 2 diabetes, you must treat
this insight as indicative only and you must consult a registered
medical practitioner if you have any concerns or if you have a history
of such conditions in your family.
100% accuracy of all blood screening test results cannot be
If you think you may have a medical emergency, call your doctor or
the emergency services immediately.
By ordering the Services and paying any recurring monthly
subscription fees to keep your subscription active, you will receive a
range of benefits and features as part of the programme you select,
details of which are set out on our website.
We will supply the Services to you until your subscription expires or
you end your subscription as described in clause 12 or we end your
subscription by written notice to you as described in clause 13.
Your subscription will be for an initial period of 3 months but your
subscription will automatically renew for a period of 12 months at the
end of the initial 3 month period and at the end of each subsequent 12
month renewal period unless you tell us not to proceed with the
We will contact you before the initial 3 month subscription term ends
and before each subsequent 12 month subscription term ends to remind
you that we will automatically renew your subscription unless you tell
us otherwise. If you do not contact us, your subscription will
automatically renew. We will contact you to arrange the ongoing
payment of your subscription fees before the automatic renewal takes
place. If you paid for the previous subscription term by direct debit
then we will continue to take your subscription payments on a monthly
basis by direct debit after the automatic renewal date.
We may change the price of Services at the end of the initial 3 month
subscription term and on an annual basis thereafter.
When your subscription automatically renews, you will be entitled to
the Cooling-Off Period referred to in clause 12. The Cooling-Off
Period will run from the date your subscription automatically renews.
After the Cooling-Off Period, your cancellation rights will be as set
out in clauses 12.5 and 12.6, subject to clause 12.2.
Once we have accepted your order and you have made or arranged
payment in accordance with clause 8.4 or 8.5 (as the case may be),
your access to the benefits and features forming part of your chosen
programme will become available to you. If you are setting up a direct
debit arrangement then your access to the benefits and features
forming part of your chosen subscription programme will become
available to you when your direct debit application has been accepted
at which time we will activate your subscription.
You must keep your details up to date at all times by updating them
in the “My Profile” area on our website.
When your Services have been activated, we recommend that you
complete your profile section on the dashboard with accurate
information about your symptoms, health, medical conditions,
medications, stress, diet and lifestyle. This will help our
nutritionists to provide tailored advice. You will not be under any
obligation to provide medical information to us though this may impair
the ability of our nutritionists to provide appropriately tailored
If you cancel a consultation within 12 hours of the booked
consultation time without a good reason or you do not attend a booked
consultation without a good reason, you will not be permitted to
re-book that consultation and you will lose that consultation.
You will need to ensure that you have a good internet connection for
the purpose of consultations.
During the initial 3 month subscription period
As part of the Services you will be entitled to the following virtual
consultations with a nutritional therapist during the initial 3 month
1 x 50 minute initial consultation; and
2 x 20 minute consultations.
You must book your initial 50 minute consultation within 30 days of
your Services subscription being activated.
If you have not used the 2 x 20 minute consultations before the end
of the initial 3 month subscription term then you will lose them.
Consultations cannot be rolled over into any subsequent 12 month
During any subsequent 12 month subscription period
As part of the Services you will be entitled to 1 x 50 minute virtual
consultation with a nutritional therapist per month during any
subsequent 12 month subscription term if that is stated to be included
within the package selected. If you have not used the 1 x 50 minute
consultation before the end of each month then you will lose it.
Consultations cannot be rolled over into subsequent months.
As part of the Services you will be entitled to a blood screening
test during the initial 3 month subscription term.
The purpose of our blood screening service is to provide you with a
convenient, quick and confidential means to get a picture of your
overall health and vitality and to help the nutritionist assigned to
you to understand how your body is currently responding to food. Our
blood screening test uses 36 key blood markers which provide a wealth
of insight into your body’s functional health. If you opt to undergo
the blood screening, we will use your blood screening results to
examine your blood health, your liver and kidney function, your
cholesterol levels, your risk of developing cardiovascular disease
through high sensitivity C-reactive protein (CRP-hs), your risk of
developing type 2 diabetes as well as your levels of iron, vitamin B12
and vitamin D.
It is your choice whether to opt to have the blood screening and it
is not mandatory.
Once we have accepted your order, we will send you an email to let
you know how the blood screening will be carried out and what will be
required from you. We will also let you know how long we expect it to
take us to provide your test results following receipt of your sample.
Any samples you provide to us must be your own.
Any samples you send to us must be sent to the address notified to
you. We recommend utilising a traceable delivery service such as a
recorded or signed-for delivery method.
We will provide your test results via the dashboard and we will send
an email to the email address you give us to let you know when your
test results become available.
Price and Payment
The price of the available programmes (which includes VAT) will be
indicated on our website and on the order pages when you place your
If the rate of VAT changes between your order date and the date we
start supplying the Services, we will adjust the rate of VAT that you
pay, unless you have already paid for the Services in full before the
change in the rate of VAT takes effect.
We accept payment by credit or debit card and payments will be
facilitated by Stripe.
You must pay for your initial 3 month subscription in full at the
time you place your order.
You must pay for your subsequent 12 month subscription(s) by setting
up a direct debit arrangement for your monthly instalments.
If you do not pay us for the Services when you are supposed to and
you still do not make payment within 7 days of us reminding you that
payment is due, we may suspend supply of the Services until you have
paid us the outstanding amounts. We will contact you to tell you we
are suspending supply of the Services. We will not suspend the
Services where you dispute the unpaid invoice in good faith. We will
not charge you for the Services during the period for which they are
suspended. As well as suspending the Services we may also charge you
interest on your overdue payments.
If you do not make any payment to us by the due date we may charge
interest to you on the overdue amount at the rate of 5% a year above
the base lending rate of the Bank of England from time to time. This
interest will accrue on a daily basis from the due date until the date
of actual payment of the overdue amount, whether before or after
judgment. You must pay us interest together with any overdue
If you think an invoice you have received from us is wrong please
contact us promptly to let us know. You will not have to pay any
interest until the dispute is resolved. Once the dispute is resolved
we will charge you interest on correctly invoiced sums from the
original due date.
If our supply of the Services is delayed by an event outside our reasonable
control then we will contact you as soon as possible to let you know and we
will take steps to minimise the effect of the delay. Provided we do this we
will not be liable for delays caused by the event, but if there is a risk of
substantial delay you may contact us to end your subscription and receive a
refund for any period of time when you have paid for Services but not
received them or not had the ability to receive them. Such refund will be
that proportion of any fee you have prepaid, which the period from the end
of your subscription to the end of the period for which you have prepaid
bears to the entire period to which such prepayment relates.
Your Rights to Make Changes
If you wish to change to the subscription programme you have ordered,
please contact us. We will let you know if such change is possible. If it is
possible we will let you know about any variation in the price of the
subscription or anything else which would be necessary as a result of your
requested change and ask you to confirm whether you wish to go ahead with
the change. If we cannot make the change or the consequences of making the
change are unacceptable to you, you may want to end your subscription (see
Our Rights to Make Changes and/or Suspend the Services
We may change the subscription programmes to:
change the benefits and features that apply to each subscription
programme from time to time;
reflect changes in relevant laws and regulatory requirements;
implement minor technical adjustments and improvements.
We will use reasonable endeavours to ensure that changes made in
accordance with clause 11.1 will be published on our website.
We may update and alter any digital content made available to you
forming part of the subscription programme you have selected from time
to time, provided that the digital content will always be relevant to
the categories of persons who have subscribed to receive
We may introduce different categories of subscription programmes from
time to time. It is your responsibility to ensure that you have the
most appropriate subscription programme to suit your needs at any
We may re-brand or re-name subscription programmes from time to
We may have to suspend the supply of Services to:
deal with technical problems or make minor technical
update the Services to reflect changes in relevant laws and
make changes to the Services as requested by you or notified by
us to you (see clause 11).
We will contact you in advance to tell you we will be suspending
supply of the Services, unless the problem is urgent or an emergency.
If we have to suspend the Services for longer than 1 month in any
12 month period we will adjust the price so that you do not pay for
Services while they are suspended. You may contact us to end your
subscription if we suspend it, or tell you we are going to suspend it,
in each case for a period of more than 1 month and we will refund any
sums you have paid in advance for the Services in respect of the
period after you end your subscription.
Your Rights to End Your Subscription
To end your subscription or if you have any concerns you would like
to discuss with us relating to the Services, please let us contact us
using one of the methods detailed in clause 2.2.
These terms will not affect your statutory rights.
Under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 you have the right to cancel your
subscription, for any reason, within 14 days of the date of your
subscription starting (Cooling-off Period).
If you wish to exercise your right to change your mind, you have 14
days after the day we email you to confirm we accept your order for
Services to do so. If you cancel after we have made the Services
available to you or after you have used a benefit or feature
associated with the Services, you must pay us for the time during
which your subscription was valid up until the time you tell us that
you have changed your mind. We may therefore deduct from any refund
due to you an amount for the supply of the Services for the period for
which they were made available to you, ending with the time when you
told us you had changed your mind. The amount will be in proportion to
the period of time during which the Services were available to you, in
comparison with the full coverage of the subscription term.
If you are ending a contract for a reason set out at clauses 12.5.1
to 12.5.5 below your subscription will end immediately when you notify
us that you wish to end it. We will refund you in full for any period
during the subscription term during which have Services not been made
available to you and you may also be entitled to compensation. The
we have told you about an upcoming significant change to the
Services or these terms which you do not agree to;
we have told you about an error in the price or description of
the Services you have ordered and you do not wish to
there is a risk that supply of the Services may be significantly
delayed because of events outside our reasonable control;
we have suspended supply of the Services for technical reasons,
or notify you we are going to suspend them for technical reasons,
in each case for a period of more than 1 month; or
you have a legal right to end your subscription because of
something we have done wrong.
After the Cooling-off Period has expired, you may cancel your
subscription for any reason provided that you give us 90 days’ notice
If you paid for Services in advance then we will refund you for
the remainder of the subscription term after the 90 day
If you pay for Services by direct debit, then we will not take
any further direct debit payments from you after the 90 day notice
period. However, we will not refund you for any payments already
made and you will still have to make payments during the 90 day
If you are due a refund under these terms, we will refund you by the
method you used for payment.
We will make any refunds due to you as soon as possible. If you are
exercising your right to change your mind in accordance with
clause 12.4 then your refund will be made within 14 days of your
telling us you have changed your mind.
Our Rights to End Your Subscription
We may end your subscription at any time by writing to you if:
you do not make any payment to us when it is due and you still do
not make payment within 7 days of us reminding you that payment is
you refuse or neglect to comply with any of our reasonable and
lawful directions in connection with your receipt of the Services;
you breach any of your obligations contained in these
If we end your subscription in the situations set out in clause 13.1
we will refund any money you have paid in advance for Services we have
not made available to you but we may deduct or charge you reasonable
compensation for the net costs we will incur as a result of your
breaking the contract.
We will write to you to let you know if we are going to stop
providing the Services. We will refund any sums you have paid in
advance for Services which will not be made available to you and
will not take any subsequent recurring monthly subscription fees.
At the End of Your Subscription
When your subscription ends for whatever reason, you will lose access to
your dashboard save that you will be permitted access to the member/profile
area for 7 days after your subscription ends during which period you may log
on to download the information contained within your dashboard.
Our Responsibility for Loss or Damage Suffered By You
If we fail to comply with these terms, we are responsible for loss or
damage you suffer that is a foreseeable result of our breaking this
contract or our failing to use reasonable care and skill, but we are
not responsible for any loss or damage that is not foreseeable. Loss
or damage is foreseeable if either it is obvious that it will happen
or if, at the time the contract between us was made, both we and you
knew it might happen, for example, if you discussed it with us during
the order process.
We do not exclude or limit in any way our liability to you where it
would be unlawful to do so. This includes liability for:
death or personal injury caused by our negligence or the
negligence of our employees, agents or subcontractors;
fraud or fraudulent misrepresentation;
breach of your legal rights in relation to the Services;
defective products under the Consumer Protection Act 1987.
If defective digital content which we have made available to you as
part of the Services damages a device or digital content belonging to
you and this is caused by our failure to use reasonable care and
skill, we will either repair the damage subject to proof of causation
or pay you reasonable compensation. However, we will not be liable for
damage which you could have avoided by following our advice to apply
an update offered to you free of charge or for damage which was caused
by you failing to correctly follow instructions or to have in place
the minimum system requirements advised by us or the relevant third
party supplier of the digital content in question.
We only supply the Services for domestic and private use. If you use
the Services for any commercial, business or re-sale purpose we will
have no liability to you for any loss of profit, loss of business,
business interruption, or loss of business opportunity.
Our liability to you in connection with our supply of Services in
accordance with these terms will be limited to the total amount paid
by you by way of subscription fees in the year in which the breach(es)
How We May Use Your Personal Information
which can be found here:
Other Important Terms
We may transfer this contract to someone else. We may transfer
our rights and obligations under these terms to another
You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these
terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract
is between you and us. No other person will have any rights to enforce
any of its terms.
If a court finds part of this contract illegal, the rest will
continue in force. Each of the clauses of these terms operates separately. If any
court or relevant authority decides that any of them are unlawful, the
remaining clauses will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce
it later. If we do not insist immediately that you do anything you are
required to do under these terms, or if we delay in taking steps
against you in respect of your breaking this contract, that will not
mean that you do not have to do those things and it will not prevent
us taking steps against you at a later date. For example, if you miss
a payment and we do not chase you but we continue to make the Services
available to you, we can still require you to make the payment at a
Which laws apply to this contract and where you may bring legal
proceedings. These terms are governed by English law and you can bring legal
proceedings in respect of the Services in the English courts. If you
live in Scotland you can bring legal proceedings in respect of the
Services in either the Scottish or the English courts. If you live in
Northern Ireland you can bring legal proceedings in respect of the
Services in either the Northern Irish or the English courts. If you
live in the Republic of Ireland you can bring legal proceedings in
respect of the Services in either the Irish or the English
Alternative dispute resolution. Alternative dispute resolution
is a process where an independent body considers the facts of a
dispute and seeks to resolve it, without you having to go to court. If
you are not happy with how we have handled any complaint, you may want
to contact the alternative dispute resolution provider we use. Please
contact us for details. In addition, please note that disputes may be
submitted for online resolution to the European Commission Online
Dispute Resolution platform at
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
Global Health Tests Limited
71-75 Shelton Street
I, ………………………………………….., (print name) hereby give notice that I cancel
my contract for the supply of Services.
Ordered on ………………………..
Membership number ………………………..
Address of consumer ………………………..
Signature of consumer ………………………..